Terms and conditions
ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND CONCLUSION OF THE CONTRACT
The contract stipulated between Giovanni sas and the Customer must be considered concluded with the acceptance, even if only partial, of the order by the Company. In case of non-acceptance of the order, Giovanni sas will provide in any case timely communication to the Customer.
By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided during the purchase procedure and to accept the present in full. general conditions (hereinafter the "Conditions").
PURCHASE METHODS
To place an order the Customer must be of age. The orders sent will be binding for Giovanni sas only after the customer has received from the company confirmation by e-mail that the order process has been completed regularly, the payment has been authorized and the products are at least partially available. If this confirmation e-mail is not received, the Customer must contact Customer Care using the appropriate online form.
The Customer may also request the Company, where desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. n. 633/1972.
In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be fully representative of its characteristics but may differ. for color and size (also because of the browser and the monitor used to access the site and display the images).
None of the information and / or promotions contained on the site www.giovannicalzature.it should not be considered as an offer but as an invitation to take advantage of what was propose
PAYMENT PRICES AND METHODS
The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site.
The following payment methods are provided:
PAYPAL (for payment, the Paypal circuit can be used by the customer according to the specific procedures of the same)
CREDIT CARD (in case of purchase of goods with Credit Card payment method, the transaction can be made through the secure server of the payment gateway or other secure server chosen by the Company. In no case and at any stage of the payment Company will be in able to know the information related to the credit card of the customer, transmitted via secure connection directly to the site of the bank that manages the transaction.No computer archive of the company will retain such data and therefore under no circumstances will Giovanni sas be held responsible any fraudulent and improper use of credit cards by third parties upon payment).
ADVANCED BANK TRANSFER (INTESTATORY: Giovanni Calzature sas IBAN: IT39E020083008000000143129 BANCA: UNICREDIT BANCA, Bardonecchia BIC SWIFT: UNICRITM1CD2 In the Bank Transfer must be reported: order number + name and surname of the order (you can find these details in the confirmation email you will receive Using this type of payment the goods ordered will be sent only after receiving the bank transfer.If the TRN / CRO is sent to us in advance at info@giovannicalzature.it the payment can be tracked and the shipment will take place in faster way).
MARK (in case of payment on delivery, payment must be made exclusively with cash at the time of delivery of the products purchased.) Cash on delivery involves an additional charge of Euro 8.00 charged to the customer for collection costs. cash on delivery can only be made for purchases of less than 200 euros.
SATISPAY (it is the free application to pay in affiliated physical stores and online, to make phone top-ups and send money to the contacts of your phone book.Do not worry about entering your card details: select your purchase, confirm it via the app and that's it).
PRODUCT DELIVERY AND RELATED EXPENSES
The purchased products will be delivered to the address indicated by the Customer in the Order within 48-72 hours from the acceptance of the Order by the Company, at the cost indicated specifically on the Site before sending the Order. The Company reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside the Italian borders, shipping costs and delivery times may vary.
With regard to the deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. Therefore, the Customer is invited to contact the customs authorities of their country in advance to check the costs and any import restrictions.
The delivery times indicated by the Company must be considered as purely indicative and any delays, or any delivery made with successive fractionated shipments do not legitimize the Customer to refuse the delivery itself and to request for compensation of any kind.
Following the first delivery attempt, a "left notice" form is left with an invitation to contact the local branch to agree on the return.
Following the second attempt at unsuccessful delivery, telephone contact is also attempted where possible, if the recipient's telephone number is indicated on the waybill.
If all attempts prove to be unsuccessful (3 attempts), within 24 hours after the last delivery attempt will be opened at the courier.
After the 3rd warning, in case of failure to positively resolve the stock, the goods will be returned to the sender, in this case the recipient will be reimbursed the cost of products purchased, from which the shipping and storage costs will be deducted.
At the time of delivery of the products, the Customer is required to check:
• that the number of packages delivered corresponds to what is indicated in the transport document sent to you.
• that the packaging is intact, undamaged and with the sealing seals intact (adhesive tape)
Any damage to the packaging and / or product or the mismatch in the number of packages, must be immediately detected, with a specific reason to return / not taken on the delivery document of the product to be returned to the courier.Once opened the any problems concerning the physical integrity of the items ordered must be promptly communicated to the Company's customer care.
RIGHT OF WITHDRAWAL
Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason within 14 (fourteen) working days from the date of receipt of the products.
To exercise the right of withdrawal referred to in Article 5.1 above, Customer must send to the Company using the appropriate form on the Website that can be found in the Customer's reserved area.
After receiving from the Customer Care the special heel to be placed on the package, the customer must send back the products to the Company within 14 (fourteen) days from receipt of the goods, to the following address:
Giovanni footwear and leather goods - Via Medail 53 / a - 10052 Bardonecchia To
The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), without any signs of wear or dirt, in compliance with the following conditions:
• the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc ...);
• the shipment, until the certificate of receipt in the warehouse indicated by the Company, is under the full responsibility of the customer;
• in case of damage to the goods during transport, the Company will inform the Customer, in order to allow him to promptly report his complaint to the courier and obtain the relative reimbursement; the product will be in the possession of the Customer, and the request for withdrawal will be canceled.
The Company will not be responsible in any way for damage, theft, loss occurred during the return shipment.
The Company will reimburse to the Customer the full amount already paid, within 10 (ten) days from the withdrawal, by canceling the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed . The Company may suspend the reimbursement until receipt of the returned product, or until the moment when the Customer proves to have correctly returned the product intact.
If the package was returned after the 14th day, counted from the date of delivery of the goods, the right of withdrawal will expire.
In case of forfeiture of the right of withdrawal, the Company will return the purchased product to the sender, charging the same shipping costs and, if already reimbursed, the price of the product
PRIVACY
The personal data collected with the forwarding of the Order will be processed by the Company for the sole purpose of meeting the express requests of the Customer, in compliance with Legislative Decree 196/2003 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.
APPLICABLE LAW
The sales contract referred to in these Conditions and its execution is governed by Italian law.
COPYRIGHT
Trademarks, logos and other distinctive signs on the site belong to their respective owners. The use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site are protected by copyright (texts, images and graphics).
COMMUNICATIONS
All communications between the parties must be made in writing and sent to the address indicated in the order. The communications sent to the e-mail address of the other party, indicated on the website and in the order, are also sent in writing.
Any complaint or request for information can be sent to Giovanni at the following addresses:
E-mail info@giovannicalzature.it
Telephone: +39 0122 99410
LANGUAGE
The sales contract is written in other languages. In case of discrepancy in the translation, the Italian version will prevail.